BitDoctor.ai - Account Deletion Terms and Conditions

1. Account Deletion

You may request the deletion of your BitDoctor.ai account at any time by contacting our customer support team. When you delete your account, your profile information and any user-generated content associated with your account will be permanently removed. Please note that deleting your account will not automatically cancel any active subscription or service plan you may have. You must separately cancel any paid subscriptions or plans before deleting your account to avoid being charged for the remainder of the billing period. Upon receiving your account deletion request, we will verify your identity and process the deletion within 30 days. Once your account is deleted, your personal data will be permanently erased from our systems, except for any information we are required to maintain for legal or regulatory purposes. To delete your account, follow these steps:

Step 1: Send Deletion Request via Email

Send an email to [email protected] with the subject line "Account Deletion Request" and include the following information in the email body:

• Your full name
• The email address associated with your BitDoctor.ai account
• A brief statement requesting the deletion of your account

Step 2: Delete Account within the App

Once you have sent the deletion request email, you can also delete your account directly within the BitDoctor.ai app:

1. Open the BitDoctor.ai app on your device
2. Navigate to the Settings section
3. Scroll down to the "Settings" section
4. Tap the "Delete Account" button
5. Follow the prompts to confirm your account deletion

2. Data Retention and Deletion

Upon receiving your account deletion request, the BitDoctor.ai team will initiate the process to permanently remove all of your personal data and information from our servers. This includes any medical records, user profile data, and any other information associated with your account.

Please note that the deletion process may take up to 30 days to complete. During this period, your account will be marked for deletion, but your data will remain accessible to the BitDoctor.ai team for the purpose of completing the deletion process.

3. Limitations and Exceptions

While we strive to honor all account deletion requests, certain circumstances may prevent the deletion of your account or some of your data. This may occur if:

• Your account is currently under investigation for illegal or fraudulent activity.
• Your data is required to be retained for legal, regulatory, or auditing purposes.
• Deleting your account or data would compromise the integrity or functionality of the BitDoctor.ai app or service.

In such cases, we will notify you of the limitations and provide an explanation for why your account or data cannot be fully deleted.

4. Contact Us

If you have any questions or need assistance with deleting your BitDoctor.ai account, please contact our support team at [email protected]. We are happy to assist you with this process.